Customer Service
Please feel free to contact Light Gives Heat with any questions, suggestions or concerns you may have.
For General LGH Questions:
(970) 242-1958 or email us at info@lightgivesheat.org
For Customer Service:
Teresa - (970) 242-1958 or teresa@lightgivesheat.org
Mailing Address:
Light Gives Heat
2507 Weslo Ave.
Grand Junction, CO
Customer Service/Terms & Conditions - Thank you for spreading hope and visiting our website. Please familiarize yourself with the terms and conditions for the use of our website and online store. If you have any question please feel free to contact LGH by email at info@lightgivesheat.org or by calling the LGH office at 970.242.1958 between the hours of 9AM and 5PM MST.
Shipping
All orders are shipped with in 1-2 days from Grand Junction, Colorado. 4PM MST, Monday thru Friday, is the cut-off time for shipping each day. All orders after 4PM MST will be shipped the following business day. Further questions regarding Shipping & online purchases can be directed to Teresa by email at teresa@lightgivesheat.org or by phone at 970.242.1958.
Returns & Exchanges
Return Policy
All orders are shipped with in 1-2 days from Grand Junction, Colorado. 4PM MST, Monday thru Friday, is the cut-off time for shipping each day. All orders after 4PM MST will be shipped the following business day. Further questions regarding Shipping & online purchases can be directed to Teresa by email at teresa@lightgivesheat.org or by phone at 970.242.1958.
Returns & Exchanges
Return Policy
Light Gives Heat’s policy is that if you are not 100% satisfied with your purchase, you may exchange that item for another dependent on availability. We also require that $5 (cash, check, money order) be sent in with your exchange in a return envelope to cover shipping (unless you received a defective product) in which case LGH will pay general shipping. For apparel, you may exchange for another size or color, however this is also dependent on availability. All returns and exchanges must be done within 30 days and we ask that you kindly return the product to be exchanged or returned. We do not accept returns that have been washed. Shipping is non-refundable.
please send exchanges/ returns to:
Light Gives Heat
c/o Teresa
2507 Weslo Ave.
Grand Junction, CO 81505
Security of Payments
Your privacy and security is important to us, therefore we use an established and secure payment site called Authorize.net to gather information for all online payments. It automatically encrypts the critical data only allowing us to see necessary order information. The Authorize.net privacy policy can be found at authorize.net.
please send exchanges/ returns to:
Light Gives Heat
c/o Teresa
2507 Weslo Ave.
Grand Junction, CO 81505
Security of Payments
Your privacy and security is important to us, therefore we use an established and secure payment site called Authorize.net to gather information for all online payments. It automatically encrypts the critical data only allowing us to see necessary order information. The Authorize.net privacy policy can be found at authorize.net.